This Sports Shooter post from 2003 shows Frischling offering advice on how to deal with a claim on broken camera equipment with Hays, the insurance carrier for the National Press Photographers Association. Apparently it's a snap! He had no problem after yet another incident of destroying his gear.
"I never had my gear stolen, but I did fry a camera, lens, flash (N90s + grip, 80-200f2.8 AF-D, SB-26) while shooting in a blizzard. The moister got to be to much to fast, and when the body went it totaled the lens and flash as well. I contacted Hayes Insurance, I had the check for a new body, new grip, flash and lens in about 7 days. No questioned asked, they didn't
ask I send in the gear either, which I found odd. I contacted my repair guy who wrote up all the stuff as totaled due to water and that was it."
However... in 2007, Frischling is suddenly seeking advice from Sports Shooter members on how the claims process works when dealing with Hays. He says he "has not had any claims on gear!"
"Has anyone here ever filed a claim with the NPPA/Hays Group for damaged equipment? What is the process? Do you ship the gear to the repair center, have it marked DOA and the ship it to them? I have not had any claims on gear but am curious about the process if for some reason (knock on wood) I have a Chevy Chase moment and fall down a set of stairs with my gear on my shoulders."So Steven, how do you explain these two contradictory stories? You claim you had several thousand dollars of equipment destroyed by the "moister" in a blizzard that was promptly taken care of by Hays, "no questioned asked."
Yet a few years later, all this never happened, you have never had any claims, and have no idea how the process works.
Which is it?